Terms of Service
Last updated November 8, 2026
These are the plain-English terms for working with Polished Trades. Polished Trades is a business of Best Bloomington Painters LLC, an Illinois company. Every client also signs our website agreement, which has the full details. If this page and your signed agreement ever disagree, the signed agreement wins.
What we do
We build and look after websites for home-service contractors: a site of about 5-7 pages with an estimate form, and, if you choose it, a monthly Care Plan that covers hosting, small changes and support. What's included in each plan and its price are listed on our home page and in your agreement.
Payments
- Site + Care Plan: half of the setup price to start, half at launch, then the Care Plan billed monthly from launch.
- Site only: half to start, half at launch.
- Payments are handled by Stripe. When you pay the first time, you let us save that card or bank account and charge it automatically for the launch payment and each monthly Care Plan payment. You get a receipt by email every time, and you can update your card or bank account any time from the link in your receipts.
- If a payment fails, Stripe tries again and emails you. If a payment is 30 days late, we may pause the site until it's paid.
Term and canceling
The Care Plan has a 12-month term, then continues month to month until you cancel. After the 12 months you can cancel any time by emailing us; it ends at the close of that billing month. Leaving early is covered in your agreement: you can buy the site out or simply leave, and your domain, logo, photos and text are always yours.
Money-back guarantee
- Before launch: if you're not happy after the two rounds of changes, tell us in writing and we refund your deposit in full. Nothing launches.
- Site + Care Plan, first 30 days after launch: if you're not happy for any reason, tell us in writing within 30 days of launch and we refund everything you've paid. We take the site down and send you your logo, photos and text. Your domain stays yours.
- Refunds go back to the original payment method within 10 business days. One guarantee per business. Add-ons already delivered and in use (like a finished logo or printed items) aren't refunded.
What we don't promise
We don't guarantee a number of leads, calls, sales or Google rankings. Results depend on your market, reviews, prices and how fast you answer. We promise a professional site that works and that we keep working.
Your part
The facts on your site (prices, licenses, insurance, warranties, service area) are yours to get right, and you need the rights to the photos and content you send us. We won't publish fake reviews, claims you can't back up, or stock photos passed off as your work.
How we work
We use AI tools to help write, build and manage sites and to answer email. A person reviews every site before it goes live, and you can talk to Jonathan Rose by phone whenever you need to. Calls may be recorded for notes; we'll always tell you at the start.
Liability
Our total liability is limited to what you paid us in the 3 months before a claim. Neither side is liable for lost profits or indirect damages, except where the law doesn't allow that limit. Illinois law applies.
Questions
Email [email protected]. Mail: Polished Trades, 716 E Empire St Ste 2, Bloomington, IL 61701.